Law Firm Customer Engagement Coordinator

As we grow our business, we are looking to add a customer-service minded individual to act as a “client concierge” to increase our service level and client engagement.

In this new role to our team, we are adding a customer-service minded individual to act as a “client concierge” to increase our client engagement. This position will involve the entire lifecycle of client relationships from screening leads and intake, to client recognition, and disengaging clients after work is completed. Success for this position requires a high level of organization and attention to detail, working at a fast pace occasionally, and an engaging, service-oriented mindset. This position will also support the marketing team as needed.

Previous legal industry, and proven customer service/sales experience, preferred.

This is a full-time, in-office position.

About You:

  • Minimum of 3+ years experience in a similar role, preferably at a fast-paced law firm or in a legal environment

  • Team player who anticipates the needs of others, and works well in a close team environment

  • Detail-oriented

  • Organized and capable of handling projects in an efficient and effective manner 

  • Personal responsibility for each assigned task and follow through to completion by the assigned deadline

  • Positive attitude and genuine passion for the job and the firm’s success

 

Primary Responsibilities:

  • Leads screening, intake, and pipeline management

  • Sales support and sales pipeline management

  • New client and matter intake, conflicts checks, and engagement letters

  • Annual client anniversary process for firm clients to increase engagement

  • Client and matter disengagement

  • Planning and scheduling touch points and events with existing clients and referral partners to increase sales

  • Support marketing team, which may include social media, content, and graphics

 

Success Behaviors:

  • Attention to detail and organized with the ability to manage databases and spreadsheets

  • Ability to “get stuff done” with a positive attitude

  • Work at a face pace with sometimes conflicting projects

  • Polished presence in person and over the phone

  • Provide “Nordstrom-level” customer service

  • Consistent with our core values — (i) great attitude .. puts others first, (ii) driven to make an impact; (iii) always open to a better way; (iv) courage to do the right thing; and (v) someone you can count on

 

If you are interested in learning more, please contact laura.klemchuk@klemchuk.com with a cover letter and resume.

Darin M. Klemchuk