Our firm provides customized service to its clients by approaching each client and matter with team collaboration. Here's how we do it:

Each client is assigned a Relationship Manager at the onset of the firm's engagement with them.

Relationship Managers:

• Make strategic decisions on project

• Maintain client satisfaction

• Handle billing issues

• Address any client concerns

• Obtain periodic client feedback and communicate to the project team opportunities for service-delivery improvement

Each matter has an assigned Project Manager. Each matter also has at least one assigned Service Professional. 

Project Managers:

• Manage project to client’s satisfaction (timing, results, cost)

• Lead, manage, and develop the team of Service Professionals

• Keep Relationship Manager informed of project progress

• Review and approve invoices

• Incorporate quality improvement into the project process to improve service levels

Service Professionals:

• Provide technical services to client satisfaction on the project

• Assist with project management

• Develop forms and processes to improve service delivery

Meet the Team